FAQ's

Here’s a customized FAQ page for your Shopify store, PerfectElectronicx, based on your product collections:

Frequently Asked Questions (FAQs)
Welcome to the PerfectElectronicx Help Center! Below are answers to some of the most common questions. If you need further assistance, feel free to contact us at support@perfectelectronicx.com.

1. What products do you sell?

We offer a curated selection of compact, convenient home electronics designed to simplify your daily life. Our featured collections include:

  • Fries Machines

  • Mini Fridges

  • Electric Mashers

  • Egg Steamers

2. How long does shipping take?

  • Standard Shipping: 5–8 business days

  • Expedited Shipping: 2–4 business days (if available)

  • International Shipping: 7–15 business days, depending on location

You’ll receive tracking information once your order ships.

3. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the United States.

4. Do you ship internationally?

Yes, we ship to select international locations. Shipping rates and times will vary depending on your destination. Any applicable customs duties or taxes are the customer’s responsibility.

5. How can I track my order?

Once your order is shipped, we’ll send you an email with a tracking number and a link to track your shipment.

6. What should I do if I receive a damaged or defective item?

Please contact us at support@perfectelectronicx.com within 7 days of receiving your order. Include your order number and photos of the issue. We’ll arrange for a replacement or refund as quickly as possible.

7. Can I return or exchange an item?

Yes, we offer a 30-day return policy on most items. Products must be unused and in their original packaging. To start a return, contact us with your order number and reason for return. (Refer to our full Returns Policy for more info.)

8. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, Amex)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

9. Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or modify it. Contact us immediately after placing your order. Once it’s been shipped, cancellations are not possible.

10. Do your products come with a warranty?

Yes, most of our products come with a 30- to 90-day warranty, depending on the manufacturer. Details can be found on each product’s page. If you need help with a warranty claim, reach out to us.